Comment by Dominique Cleopatra on July 9, 2015 at 4:32pm

I really don't think the clerk meant to offend you or your daughter. Some sensitivity training may be in order, but I don't think you should try to get anyone fired over this. The truth is that people are going to say offensive things, either on purpose or by mistake, and you need to teach your daughter not to fall apart at the least whisper of something that offends.

Comment by femmemuscle on July 11, 2015 at 9:29am

Sally Beauty is Korean owned.

Koreans don't care about any american - let alone their own being insulted.  You think YOU were insulted?  When Sally Beauty first started owned, they only had Koreans working in their franchises.  Koreans hate black people - period, and they aren't shy about it.

When a white person would come into their shop - especially if they were blonde hair blue eyed - they would damn near bow down to them. Let an african american or hispanic walk into their shop - and they automatically send their people out from the back and follow us all around the shop.

The older Korean women used to shout at us - "You no buy GET OUT!!"  When we walked up to the counter, they would stand there and make sure every item we had in our basket was put on the counter and not pocketed secretly.

Until white people complained about this open racism and verbal abuse from Koreans - Sally Beauty didn't care one bit.  Koreans are shameless racists.  Until recently, they began their cultural diversity hiring campaign due to low cash flow - otherwise, they still would have gotten away with terrible customer service.

Trust me on this one, while they were putting that gift card in the envelope to send to you?  They were probably laughing their a** off.

If you want an apology - it will be an template "apology" that they might find on the internet.

Unless you're a rich Korean Airline Heiress, They could care less.

Comment by Sara and William on July 13, 2015 at 6:39pm

Um....not that I don't agree racism is evil, I do.  But this topic got pretty derailed very quickly.

Back to the topic, I'm so sorry your daughter felt this way, and I agree it's very sad.  As a mother, I would be devastated, but honestly, I think sometimes I take this situation harder than my son does, and I have to remember that.

I think the clerk, even if she was a moron, was probably trying to be complimentary.  I have no idea about the racial characteristics of the person, or if she was an American or not, or if she was proficient in English or not, or if her culture is the same as ours.  Yes, that was insensitive.  No doubt.  And yes, I think it's horrible that your daughter was offended.  However, I'm not sure exactly what the right response would be.  Perhaps more information about the cashier and the context of the comment would help.  I can see someone saying that intending to compliment her good points, and not realizing that the second half drew attention to a sensitive subject.

I know the thing that used to make me the most insane was teachers who would come up and express great relief and joy that maybe we were having hair regrowth.  Uh......thanks, cuz the world would be an absolute tragedy not worth surviving if his hair didn't grow back?  People say some really dumb S*** without really realizing they're doing it and trying to be helpful and supportive. 

Comment by tracieB on July 13, 2015 at 10:55pm

Thanks Sara and William.  The subject did get derailed.  We have been on this alopecia trail for 5 years now,  this was not our first incidence, or our hundredth.  Usually people look at my daughter then look at me,  If I'm smiling they relax,  and my daughter is so friendly and happy a conversation may take place.  

This incident with this clerk shook both of us up,  Yes maybe I could have handled it better, but to see my happy little girl think shes getting a compliment from an adult to sink and then to deflate in shame kicked me into mother bear mode.  

I don't want the clerk to get fired, They cant give my little girls self esteem back,  Ill work on that.  But I am very disappointed in Sally beauty to barely acknowledge us or the situation.  No apology, no knowledge of how this is to be handled.  

I had posted our story on a alopecia fb page, and someone there told me about this group and how I would get so much support from alopeciaworld. Yours is the first post to acknowledge the frustration I am feeling,  Thank you!

Comment by Tovah on July 16, 2015 at 3:28pm

There is this 'thing' that happens when my hair (or lack thereof) is laughed at or people saying the most idiotic things you can imagine. My day is ruined. I usually cry. I'm probably 40 years older than this young girl. What that woman said was unbelievably rude. How dare she! I guess she is perfect without a scar or any personal defect, How lucky for her,

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