Brand new wig has gone mental on first wash

Hi all, I washed a new human hair wig for the first time this week. To my horror it turned into a mass of tangles that could not be combed out. I have washed these types of wigs before without any problems, tepid water gental shampooing and then conditioner and good rinse. But I can hardly describe how this one went it looked like road kill that had been lying in the gutter for months.

I tried combing out but was loosing strands I was mortified , my husband and I just stood and looked at it. A two day old wig costing £1500 looking destroyed, we decided to try and wash again just in tepid water this seemed to improve it so we left it over night on a stand to air dry.

Next day it has improved a lot and is looking OK but is still matted around the base. I have let the supplier know and have arranged to take it back so they can have a look. They say they have never heard of this before and can not offer a explanation .

We are wondering if it's a chemical reaction of some sort but really don't know, has anyone come across this ? I have had AU for over 45 years so wig care has been a big part of my life, this is a new experience however. Will update after meeting with supplier who asked me to return the wig but I have decided to take it back (260 mile round trip) to try and get to bottom of problem. Waiting another four months for a replacement is a downer too.

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Permalink Reply by Cindie on December 4, 2012 at 3:07pm

My hair loss is extensive (my head is shaved), and long term, but again, being African American, I don't have a need for long red or blonde hair.

Permalink Reply by Rose Marie' on December 4, 2012 at 3:52pm

Hi

It sounds like you are very happy with your choice of wig. Which is great.

My point is that some people do require more from their hair choices than synthetic wigs can supply - it just depends on the person. There is no right or wrong here just information on what is available and what suits the individuals needs and wants.

The confusion over different hair types is a little offputting for most new wig wearers. The original post is about matting processed human hair, which people often group together with all human hair wigs. There are differences and once you understand what they are and how they may effect you, it may empower somebody to find a better choice for themselves.

Rosy

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