There is an annual renewal date which is based on the MONTH you are approved, not the year. Mine is annually in July. Glad you finally applied, as I encouraged you to do a year ago.
Yes, they are helpful. If you are still waiting to hear from them, give them a call to check on status of your documents. If you faxed them, it might be better to mail them instead. They had problems with their fax server awhile back.
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