Tried to renew my prescription this morning by telephone, a process I completed easily and was talked through professionally by the staff at the E.R.I. Stobhill, however, are so unsure of their own procedures that their staff can't even tell you how to pay for your prescription! I attended outpatients in January where I saw a junior doctor on rotation. He wrote out my prescription for me after a bit of scurrying back and forward to the hidden consultant. But he did not write how many 'appliances' the prescription was for. After I eventually found the cashier's office (not handily located in the cashier's office in the same building as the clinic, where I was initially told by the girl there that she couldn't help me, wasn't her department and had the shutter closed in my face, but in another building entirely), she saw that there was no mention of how many wigs I was to get. So, I thought it would be the same as at the ERI, two every six months so paid for two and the cashier wrote two on her paperwork. BUT, when I phoned up today to get my repeat prescription, I was told I wasn't to get them if I had been prescribed in January as it is four every year. Well if only my first doctor had written four on the prescription in the first place I wouldn't be going through this hassle six months later. From now, it will take a week to find out if a consultant will authorise my prescription, then a further 2-3 weeks for them to write said prescription. Then I will need to find out how to pay for the prescription, given that the dermatology secretary does not know because it is "outside her remit." Well I am sorry that it's not in your job description but given that you are working in a dermatology unit, is there not a chance you might have come across this situation before? Apparently not.