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Brand new wig has gone mental on first wash
I tried combing out but was loosing strands I was mortified , my husband and I just stood and looked at it. A two day old wig costing £1500 looking destroyed, we decided to try and wash again just in tepid water this seemed to improve it so we left it over night on a stand to air dry.
Next day it has improved a lot and is looking OK but is still matted around the base. I have let the supplier know and have arranged to take it back so they can have a look. They say they have never heard of this before and can not offer a explanation .
We are wondering if it's a chemical reaction of some sort but really don't know, has anyone come across this ? I have had AU for over 45 years so wig care has been a big part of my life, this is a new experience however. Will update after meeting with supplier who asked me to return the wig but I have decided to take it back (260 mile round trip) to try and get to bottom of problem. Waiting another four months for a replacement is a downer too.
Replies to This Discussion
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Permalink Reply by Rose Marie' on
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Hi
I feel that the human hair you have received is probably processed. This isn't a chemical reaction it is matting caused by the cuticle's on the hair tangling together. The supplier/onseller would know what has caused this but it is very sensible to take it back to them so they can see.
I hope this gets sorted for you- I'm sure it will be.
Rosy
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Thanks Rosie, I think you have hit the nail on the head , I only hope the supplier agrees and replaces.
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Permalink Reply by Cindie on
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It is probably inferior quality hair that they charged you a superior price for. Yes, take it back!
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Permalink Reply by Michjo57 on
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do you mind sharing what brand it is. I just had a similar experience. Also driving 250 miles tomorrow to get it straightened out.
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Hi, I don't know if these forums allow you to name company's . They were made in Germany but I ordered them from a wig maker and supplier near Banbury !
Can you guess ?
Does this site allow contributors to email each other privately
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yes it does. I will request you as a friend, then we can email privately. I just started wearing wigs. My first ones were synthetic. After my experience with the human hair wig, I'm wondering if I should stick with the synthetic ones. I'm going to a stylist to get it trimmed up and hopefully learn how to fix human hair wigs. The instructions said not to use hot curling iron, instead use low setting, but it does nothing on the hair. I'm not sure if the cap will burn up if I actually touch it with the curling iron. Any pointers would be helpful. Thanks
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Permalink Reply by Annie on
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This happened to me as well. Always took me about an hour to brush out my human hair piece after i washed it, but the last time I did it, I couldn't get the tangles out-it literally was a ball of tangles. The company requested I send it back and they offered a replacement. I declined and went back to my synthetics, because the human hair was just too much to deal with on a daily basis for me. Good luck!
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Permalink Reply by Casey on
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I sounds like they didnt install all the hair going the same way. If you tie in a strand upside down from how the hair naturally grew on someones head, then this can happen. My wig guy was telling me about it- sounds like maybe u got scammed by a shoddy wigmaker. take it back and stand your ground!!!
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Oh, also be careful when you wash it. I run mine through a bowl of shampoo and water and then rinse out. I try not to be rough with it or tangle it while washing
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Permalink Reply by Christine on
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I don't have any experience except the wig I own now, mine is not long but a short layered bob, I have never had it tangle at all. So to me this sounds suspect, I can't believe you paid such a high price for low quality, I've only had my wig since August but it still looks and behaves great. Hope you get this worked out and they give you back your money, I would not trust another wig from them.
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Permalink Reply by chris for hair on
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Christine is right about the fact that her wig is short. Shorter hair is less likely to have issues.
Think about it this way, it takes 3 years to grow 18"hair, and to get a good bottom line on long hair usually the last 3" are cut off. The hair is already 3 years old when it was harvested, then it was chemically altered to sterilize, color and define the wave pattern. People that sell hair are the very poor, so they likely did not have good nutrition, or products to care for the hair as it grew.
So when the end buyer wants that long hair, they are already buying poor quality from the start. If the person that originally purchased the hair has low integrity, they can and will do things to make the hair look ok until it is washed. It is then that you see the real product. Conditioners do not truly repair hair, they all wash out within a few washes.
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